1. Scope and ownership
MyCrudeStore.com, its associated subdomains, company storefronts, account and ordering functions, and the MyCrudeStore Order & Shipping Alerts program are owned and operated by RPS Manufacturing Solutions, also referred to as RPS Solutions or RPS. MyCrudeStore is a service and brand operated by RPS Manufacturing Solutions and is not a separate legal entity.
This Privacy Policy applies to those websites, storefronts, services, and programs. In this policy, “MyCrudeStore,” “RPS,” “we,” “us,” and “our” refer to RPS Manufacturing Solutions and the MyCrudeStore services it operates, unless the context clearly indicates otherwise. A participating employer or program sponsor may also maintain its own privacy practices for information it provides to us.
2. Information we collect
Depending on the storefront and program, we may collect:
- Account information, such as your name, email address, username, employee or customer identifier, company, work location, department, group, or program assignment.
- Contact and delivery information, such as your phone number, shipping address, and delivery instructions.
- Order and transaction information, such as products selected, sizes, order totals, allowance or point activity, payment status, approvals, shipment status, and order history.
- Messaging information, such as SMS enrollment status, consent records, opt-out requests, message delivery status, and your replies to program messages.
- Device and website information, such as IP address, browser type, device type, pages viewed, referring pages, timestamps, cookies, and similar technical data used to operate and secure the service.
- Support information, including messages and details you provide when requesting assistance.
3. How we use information
We may use information to:
- create, maintain, and secure user accounts;
- provide the correct company catalog, allowance, pricing, approval, and ordering experience;
- process, fulfill, ship, and support orders;
- send account, order, shipment, delivery, and service communications;
- respond to questions, requests, and support issues;
- detect fraud, misuse, security incidents, and technical problems;
- maintain records, enforce program rules, and comply with legal obligations; and
- analyze and improve website performance, reliability, and user experience.
4. SMS privacy and consent
Mobile numbers, SMS consent records, and text-message opt-in data are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
When you enroll in MyCrudeStore Order & Shipping Alerts, we use your mobile number and consent information to send the transactional messages described in our Terms & Conditions. Participation is optional. Consent to receive text messages is not a condition of purchasing goods or services.
We may provide mobile information to service providers that help us operate the program, such as messaging platforms, telecommunications providers, hosting providers, order-management systems, and shipping or tracking services. These providers may use the information only to perform services for us and are not authorized to use it for their own marketing.
You may opt out at any time by replying STOP. You may reply HELP for assistance. We may retain a record of your consent and opt-out request as needed to honor your preferences and maintain compliance records.
5. How we disclose information
We may disclose information to:
- Your employer or program sponsor, when necessary to administer eligibility, allowances, approvals, fulfillment, reporting, or support.
- Service providers, such as hosting, ecommerce, payment, security, communications, shipping, tracking, analytics, and customer-support vendors that process information on our behalf.
- Professional advisers and authorities, when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or respond to valid legal requests.
- A successor organization, in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of the relevant business, subject to appropriate protections.
We do not sell personal information for money.
6. Cookies and similar technologies
MyCrudeStore may use necessary cookies and similar technologies to maintain sessions, remember preferences, secure accounts, support shopping-cart functions, and understand website performance. Browser settings may allow you to block or delete cookies, but some storefront functions may not work correctly without necessary cookies.
7. Data retention and security
We retain information for as long as reasonably necessary to provide the service, fulfill orders, support participating programs, maintain business and compliance records, resolve disputes, and enforce agreements. Retention periods may vary by information type and program requirements.
We use reasonable administrative, technical, and physical safeguards intended to protect information. No website, storage system, or transmission method can be guaranteed to be completely secure.
8. Your choices and requests
You may update certain account details through your storefront or by contacting support. Depending on your location and the nature of the request, you may also ask to access, correct, or delete certain information. We may need to verify your identity and may retain information when required for order records, fraud prevention, legal compliance, or other legitimate business purposes.
For SMS choices, reply STOP to cancel messages or HELP for assistance.
9. Children’s privacy
MyCrudeStore is designed for employer-sponsored and business-related programs and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the public website.
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of the page shows when the current version took effect. Material changes may also be communicated through the website, a participating storefront, or another appropriate method.
11. Contact us
Questions or requests concerning this policy may be sent to customerservice@rps-solutions.com. You may also learn more about RPS Manufacturing Solutions at rpssolutions.net.